September 29, 2009
CommuniTake, a Yokneam based company that developed a remote service platform for advanced mobile devices that allows customers to virtually hand over their devices to service agents without compromising customer privacy joins AICC. The company presented at a recent Telecommunications Committee meeting and a team of members (Murray Bookman, Steve Walden, Ray Creely, Jim Gaffey, and David Gallagher) volunteered to better understand the company and recommend a plan of action for the committee to help advance the company’s goals.
“CommuniTake delivers revolutionary service capabilities that expand the customer experience, strengthen the daily practices of service agents and dramatically lower operational costs” says Ronen Sasson, CommuniTake CEO. “Service Providers are showing great interest in our innovative platform. They are very much aware of its value proposition which is aligned with current challenges existing in their business environment. We are receiving enthusiastic responses both in Israel and worldwide and are currently involved in several pilots” he added.
The CommuniTake platform enables service agents to diagnose problems, operate applications, guide users through graphical objects and efficiently and rapidly resolve problems through automated operations scripts. Service fulfillment is executed leveraging the end-to-end interaction cycle:
Understand the experience -> Diagnose the device -> Provide resolution -> Guide the user -> Sell more value
A service representative can gain complete control over the customer device. This control provides the representative with a complete replica of the device. Using this replica, and with applicative supervision, the representative can show the customer how to better use his device, help set up new services, amend malfunctioning applications, install new applications, conduct data backups and deploy digital personas according to the customer wishes. The CommuniTake platform fully supports the technologies and practices that service providers need to implement today in order to survive tomorrow.
September 23, 2009
Christopher Yukins of Counsel at Arnold & Porter’s Washington office gave an update on the “Buy American” issue that AICC Professional Committee has been tracking for the past six months. His firm has been retained by Israel’s Ministry of Industry Trade & Labor to determine legal aspects of Israeli company participation in Economic Recovery Act funded projects that are intended to put Americans to work. He led a seminar in Tel Aviv last week sponsored by the Israel-America Chamber of Commerce that was attended by some 70 manufacturers in Israel who are very concerned about this issue.
Yukins pointed out that while Israel enjoys special status through the US-Israel Free Trade Agreement of 1985, and 37 US states agreed to join the Federal Government Procurement Agreement (GPA), the Israeli companies must be able to prove that “substantial transformation” has been done to their product in the US to qualify and defend against the threat of the civil fraud statute for false claims. The EPA has produced a checklist that can provide guidance on compliance, and while there is no safe harbor for the Israeli companies, they could claim that they are Economic Recovery Act compliant by following these procedures. For view of this document, click here.
September 15, 2009
AICC member MB Technologies, a Georgia based software company that is establishing a development center in Israel ust released a new version of a unique technology, called InfiView. They are known for their flagship product Bindows.
InfiView is a toolkit that enables software programmers connect real time data (of ANY size, even infinite – hence the name), and present anything from social and geo-location to diagrams and maps, in a web browser.
The features page list the unique features of InfiView, such as layers (for example, integrating a layer of a map application, a layer of network topology, a layer of a live dashboard), display of live motion and flow, automatic grouping (so you can display infinite amount of information, in a clear, simple display, being able to infinitely zoom-in on structured data).
The site includes examples on how InfiView could provide new and unique capabilities to airlines/transportation, smart networks and smart grids and (of course), social networking.
Watch a short movie (2 min) about this very interesting technology. Ran Meriaz, President of MB Technologies, will gladly answer any question about this new product (contact).
September 10, 2009
AICC’s September CleanTech meeting was hosted by Cathy Nunnally at IBI South, an Atlanta- based full-service incubator for international companies. The committee recieved updates on Israel companies AquaPure, HCL Cleantech, and CES and heard presentation from member Pumping Machinery, and First Century Energy, a local integrator who participated in AICC’s Mission to Israel and as a result developed agreements with Israeli alternative energy companies Chromagen and TechnoSpin. Twenty eight members and staff attended the meeting chaired by Gene Rubel of Interlink Technologies.
Ofir Sarid, CEO of SeaGen Systems Ltd., introduced Migdal Ha’Emek-based developer of subsea storage terminals for the liquid petroleum gas (LPG) industry. The solution is based on the use of underwater hydrostatic pressure that maintains the gas in its liquefied form in a unique and smart container system. The SeaGen marine terminal is based on a “clean technology” that eliminates the risks involved in storage farms in addition to its considerable economical benefits; releasing real-estate and reduce costs by up to 40%. The company has received support from the Chief Scientist and private investors, and is seeking introduction to LPG storage terminal owners and sub-sea Oil & Gas solution providers for a beta site and investments.
September 3, 2009
SeerGate Ltd., a developer of secure and convenient systems for real-time online bank payments, has joined AICC in August 2009. SeerGate is the developer of the patent-pending Secured Lock™ System, a payment solution utility enabling financial institutions to offer customers the absolute safety and security of online transactions across current and emerging payments applications. SeerGate recently announced its peer-to-peer (P2P) solution that can be integrated into any existing or emerging social networking environments, such as Facebook. Other applications supported by Secured Lock™ are checks, direct billers, e-commerce, expedited payments and, “with the many conversations we continue to have, we are finding more ways the banks, themselves, have needs that they identify that can be managed by the simple design we offer in addition to being supported by the flexible reporting and analytic tools designed to support the activity” says Eldad Aharoni, CEO and Founder.
SeerGate’s Secured Lock™ System enables buyers and sellers to securely and conveniently complete any payment transaction offered by the bank without the hassle of external pre-registration or the inconvenience of having to remember multiple and often complex sign-on procedures and passwords. The parties to a transaction, buyer and seller or payor and payee are always directly authenticated within his/her banking institution as a condition to completing the entire transaction. Specifically, using a social networks example, a seller generates a pre-formatted payment request, which is immediately verified by the seller’s bank and sent within the social network or e-mail to the buyer. After reviewing and approving the payment request (invoice), the buyer is then authenticated by his/her bank and the payment transaction is completed in real-time directly between the bank accounts of the buyer and seller. The payment transaction is completed in an environment where each party’s personal and financial information is kept directly within the security firewall of the bank and is never held or accessible by SeerGate itself or transmitted over the Internet or directly between parties.
“Banks have been struggling to reclaim customer interaction with new generations of transactors and some that have sat idly by fearing issues they have seen reported by news articles on breaches. Further, banks need to leverage the brand identity with these transaction that each has spent millions of dollars to achieve but continue to watch the visibility of a host of branded 3rd party players and new ones emerging and getting stronger each day. SeerGate is not single-threaded in its deployment and will handle each application placed on top of it thus eliminating the need by the banks to review and engage multiple parties offering only single application solutions,” says Aharoni. The SeerGate theme that is most applicable given the bank-directed solution is “Where are the banks?” To support this, as a direct example, Mary Pilon has previously reported for the Wall St. Journal on PayPal’s new Student Account program – saying it is “stepping further into the world of mainstream banking.”
“In short, we believe the timing is right and that our Secured Lock™ solution will ensure that current and future e-Payment alternatives remain bank products.”
SeerGate’s SeerGate’s Secured Lock™ System operates on a simple, but secure model.
View conceptual demo