CommuniTake, a Yokneam based company that developed a remote service platform for advanced mobile devices that allows customers to virtually hand over their devices to service agents without compromising customer privacy joins AICC. The company presented at a recent Telecommunications Committee meeting and a team of members (Murray Bookman, Steve Walden, Ray Creely, Jim Gaffey, and David Gallagher) volunteered to better understand the company and recommend a plan of action for the committee to help advance the company’s goals.
“CommuniTake delivers revolutionary service capabilities that expand the customer experience, strengthen the daily practices of service agents and dramatically lower operational costs” says Ronen Sasson, CommuniTake CEO. “Service Providers are showing great interest in our innovative platform. They are very much aware of its value proposition which is aligned with current challenges existing in their business environment. We are receiving enthusiastic responses both in Israel and worldwide and are currently involved in several pilots” he added.
The CommuniTake platform enables service agents to diagnose problems, operate applications, guide users through graphical objects and efficiently and rapidly resolve problems through automated operations scripts. Service fulfillment is executed leveraging the end-to-end interaction cycle:
Understand the experience -> Diagnose the device -> Provide resolution -> Guide the user -> Sell more value
A service representative can gain complete control over the customer device. This control provides the representative with a complete replica of the device. Using this replica, and with applicative supervision, the representative can show the customer how to better use his device, help set up new services, amend malfunctioning applications, install new applications, conduct data backups and deploy digital personas according to the customer wishes. The CommuniTake platform fully supports the technologies and practices that service providers need to implement today in order to survive tomorrow.