December 21, 2009
Cyspan Corp of Norcross, GA has joined the AICC. Cyspan focuses on application development through consulting, turnkey projects and product support. Cyspan has expertise in software and enterprise architecture development, technology consulting, financial application development, and web and multi-media development. Dan Frankel, the company’s VP of Operations and Business Development in the Americas, will join AICC’s CleanTech, Software, and Telecommunications committees.
“Our unique, focused, and most practical service model is the ultimate guarantee for customer satisfaction. At Cyspan, we believe that no one knows your business complexities and priorities better than you. We also understand that the most efficient path to a solution is to work collaboratively with our clients as we have mutual goals and accountability to achieve success” said Frankel.
December 10, 2009
Pelephone launches new support service for remote problem solution and operation of mobile devices. The solution provided by CommuniTake, will allow Pelephone customers to operate their mobile devices with close support of a “remote” service agent. CommuniTake is also currently in pilot with Cellcom
Pelephone has introduced a, first of its kind, service for remote support for problem resolution and operation of a customer’s personal mobile device. This service is provided by a technical support agent by connection to the customer’s device which allows the agent to “virtually” hold the device in his/her hands and to provide an efficient means of locating the source of a problem and providing a solution – all of this without the need to visit a service center. This support is provided in a secure manner and after approval by the customer. The agent does not have access to personal and private information stored on the device. This service, which is provided free of charge, is part of the service approach of Pelephone’s “HIGH SPEED GSM” and is implemented for most of the advanced devices supporting Symbian, Windows Mobile and Blackberry, among them: LG, Nokia, Blackberry, Samsung and Sony Ericsson.
Recently, Pelephone completed a 6 week pilot involving thousands of customers who had turned to Pelephone’s telephone support representatives for support. The new service, which was developed by the Israeli start-up CommuniTake, enables real-time solution of problems on a Pelephone device by allowing the representative to personally investigate the actual definitions on the device. Thanks to this new service, it is possible to easily and quickly guide the customer on how to operate his device – remotely. Among the tools that are provided to the agent to give remote support are: a fully operational replica of the customer’s device which can be manipulated in real-time (including the customer’s screen and keyboard), diagnostics of the device and its connectivity, activation of automatic scripts to solve problems with minimum keystrokes and the ability to draw objects on the customer device screen in order to provide guidance. Customers will receive this service as needed when they phone Pelephone’s customer service centers.
According to Ronen Sasson, CommuniTake CEO, “in this era of smart devices, many people are not able to benefit from the rich capabilities of their phones. The system that we have developed now enables the support agent to install advanced applications on the device and to provide training on the use of these applications thereby greatly enhancing the customer experience and their satisfaction from their device.”
Reported by: David Shames, Head of Business Development, Communitake Ltd.
December 3, 2009
YCD Multimedia’s Josh Kampel demonstrates the company’s solution at the “Store of the Future” event in Atlanta.
YCD Multimedia Provides Digital Media Solutions to the Bobbi Brown Cosmetics Counter at Bloomingdale’s 59th Street in New York City
Published by: PR Newswire
YCD Multimedia, a leading provider of smart digital media solutions for retailers, is providing their solutions and creative services for the newly renovated Bobbi Brown (an Estee Lauder Companies brand) flagship cosmetics counter at Bloomingdale’s 59th Street department store in New York.
Unveiled in October 2009 as part of Bloomingdales highly publicised makeover of their cosmetics floor, the focal point of the updated Bobbi Brown flagship counter is an eye-catching, nine screen (3 by 3 matrix) video wall served by YCD’s MuVi Wall™ product. The video wall displays, in high definition, exclusive seasonal videos of Bobbi Brown behind the scenes at photo shoots and fashion week.
Additionally, two 32″ high definition interactive displays using touch screen technology have been incorporated into Bobbi Brown’s product tester display unit. This dynamic solution offers customers the ability to select a cosmetic product category from icons on the touch screen and receive additional, detailed information on the cosmetic of their choice as well as suggested complimentary products. Customers can then try out the products of their choosing from the tester display. To round out the multimedia experience YCD is also providing background music customized for the Bobbi Brown shopper demographic.
As part of their end-to-end offering YCD provided project management services to oversee the project from concept to installation, sourced and managed the installation of the hardware and displays, and provided content creation services. YCD Multimedia really understood our overall goals and worked to create a solution that is specific to our space and our brand and a solution that will have the longevity to grow and expand as we do,” said Leo Mascotte, Vice President of Creative Services for Bobbi Brown.