AICC Member Verint Witness Actionable Solutions Impact 360 to be Deployed by SunTrust

February 5, 2009

verintVerint Witness Actionable Solutions an Atlanta based division of Israeli company Verint is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises. Oren Stern, Verint’s VP, Business Enablement is a member of AICC Board of Directors and Software Committee.

suntrustSunTrust Banks, Inc., with total assets of $189.3 billion on December 31, 2008, is one of the nation’s largest and strongest financial holding companies. Arie Goldshlager, Group Vice President, Marketing Manager at SunTrust Banks is a member of AICC Board of Directors, Software and Telecommunications Committees.

Impact 360 for Retail Financial Services from Verint Witness Actionable Solutions to be Deployed by SunTrust to Support Client Service and Branch Network Efficiency

Verint announced that SunTrust Banks, Inc. is implementing Impact 360® for Retail Financial Services – the workforce optimization solution specifically designed for retail bank branches – from Verint® Witness Actionable Solutions®. SunTrust will deploy the forecasting and scheduling solutions to help optimize staffing levels for both tellers and platforms/sales areas across its entire network of over 1,600 branches. 

Leveraging the solution, users of Impact 360 at SunTrust can benefit from new levels of visibility into client service processes, workforce productivity and performance, and the client experience. The tool provides a forecast of customer traffic patterns and demand in branches, and then cost effectively schedules branch staff to meet client needs. The solution is designed to help branch managers design schedules based on forecasted activity as well as employee skills and scheduling preferences. Managers also can respond real-time to changes in plan, such as unexpected absences, by modifying schedules to best meet service levels. 

“SunTrust is committed to providing exceptional service, and we want to ensure that we do so as efficiently and as responsibly as possible,” explains Jane Barringer, group vice president of Retail Staffing for SunTrust Banks. “Verint’s understanding of our organization and the banking industry, along with its partnership in customizing the deployment to meet our unique needs, made it stand out.” 

“At a time in the industry when budgets are constrained, banks can take a decisive and forward-thinking step to help ensure they maintain their customer bases and market positions by implementing a workforce management solution that helps balance responsible cost management with customer service excellence,” adds Darryl Demos, general manager of the Enterprise Solutions Group within Verint Witness Actionable Solutions. 

Today, more than 65 banks and credit unions around the globe use Impact 360 for Retail Financial Services to help optimize resources across their branch operations. That includes eight of the top 10 U.S. banks, four of the top five Canadian banks and three of the top five Australian banks.

HYPick- HYPE A TOPIC


YCD Multimedia, Deveoloper of Smart Onsite Digital Media Solutions, Joins AICC

January 25, 2009

ycdlogoYCD Multimedia, a Shefayim-based developer of a complete turnkey solution for retailers to build brand equity, customer loyalty, drive sales, and increase profits with offices in New York and the UK  joins AICC. YCD has worked with some of the world’s most recognizable brands such as Dunkin Donuts, Aroma Café (Israel), Toyota(GB), and more, fusing audio and video content in a way that produces a peerless, immersive customer experience, tailored to each location, with an ease of management, deliverability, and affordability.  Based on a hardware and software-as-a-service model for a monthly per site license fee, enabling the client to remotely control and manage every facet of onsite digital media. CEO Barry Salzman and Director of Business Development Josh Kampel presented to the Software Committee and asked for assistance in introductions to end customers including in particular retail, automotive, and fast food chains and to businesses that serve retail such as agencies, retail design and packaging, etc. Committee members were very enthusiastic and offered their assistance.

ycd1


AICC Member Celltick Launches First Global Advertising Network for the Idle Screen

January 23, 2009

celltickCelltick Technologies Ltd., the pioneer of Active Mobile Marketing, has introduced a new medium into the mobile space. Its flagship product, LiveScreen(TM) Media, allows content providers and advertisers to broadcast targeted content and marketing messages to millions of mobile idle screens, turning them into a network of interactive billboards, creating a strong revenue stream for operators.

Celltick participated in AICC Business Exchange with Amdocs and at&t in April 2008

Celltick, the leading provider of idle screen mobile marketing,  announced the launch of livescreen.com, the world’s first web-based ad server which allows local and global advertisers to purchase idle screen advertising in all markets where Celltick’s LiveScreen Media platform is operational. The platform was built in collaboration with BidVertiser an international ad network serving billions of ads per month, using a proprietary ad serving platform.

This announcement further reinforces Celltick’s stated media strategy. The first phase was to shift its business model from selling technology to managing a media channel for operators. These services have already achieved critical mass in their respective markets and are currently covering over 20 million users.

Stephen Dunford, CEO of Celltick, said: “Celltick is proud to be launching a global ad network specifically for the idle screen. The idle screen represents one of the biggest mobile advertising opportunities in the coming years, and we are already well placed to serve ads to millions of mobile customers around the world. livescreen.com provides a central hub for advertisers of all sizes to interact with customers on a local, personalized and timely manner.”

Full Press Release


Driving safety innovator GreenRoad joins AICC

January 15, 2009

greenroadBill Dale, GreenRoads’ Atlanta based sales manager for the Southeast presented today at AICC’s Software Committee meeting hosted by Cloud Sherpas at their Buckhead location. GreenRoad’s headquarters is located in CA and the r&d is in Israel.  The company was introduced to AICC by Benchmark Capital during AICC’s mission to Israel.

Green Road technology improves driver safety, and significantly reduces crashes and fuel consumption by instantly identifying risky drivers and empowering them to change their behavior behind the wheel. GreenRoad’s flagship service offering is GreenRoad Safety Center.  This service combines in-vehicle technology with integrated web applications that continuously rates driving skills and behavior, trains drivers in real time by providing feedback as they drive, and sustains behavior improvements through continuous reinforcement. By improving driver safety, GreenRoad Safety Center significantly reduces crashes and fuel consumption.

Sectors targeted for this product are:
Fleet Operators: Crash and fuel costs are two of the top three costs for fleets.  Aggressive driving behavior is a contributor in 95% of crashes, and leads to injuries and fatalities. Unsafe drivers also waste fuel and increase carbon emissions as vehicles burn 10-15% more fuel when driven aggressively.  Safety Center changes driver behavior, and as a result, users have experienced 25-50% fewer crashes and significantly decreased crash and fuel costs.
Insurers:  Greenroad is partnering with Insurance Companies to develop products to target their high risk drivers, for example teen drivers.  Greenroad provides insurance companies with the opportunity to develop unique offerings for high risk drivers that will enable them to improve their risk profile and reduce their premiums.

GreenRoad is funded by leading private equity investors including Benchmark Capital, Balderton Capital and Virgin Green Fund.


AICC ISRAELI MEMBER EARNIX NAMED BY FORRESTER A HOT INSURANCE SOFTWARE COMPANY TO WATCH IN 2009

January 14, 2009

Independent Research Report Profiles Earnix as a One of the Companies That Are Reinventing Insurance Information Technologies

earnixEarnix is a leading provider of customer value and pricing optimization solutions for insurers and banks.  Earnix solutions are used by leading financial services companies worldwide to optimize customer relationships and drive significant improvements in profitability.  The company is led by a team of seasoned professionals with significant financial services background combined with expertise in optimization technology and enterprise software development.  Earnix is privately held and funded by prominent venture capital firms.  

“We are honored to be named by Forrester as a company to watch by insurance companies.  Like the entire financial services sector, insurers are in search of inventive operational models in order to adapt to the new realities in the financial markets and the global economy.  Despite and maybe because of the financial turmoil, we are seeing a significant uptake in the interest in the Earnix solution among insurance companies and banks alike,” said David Schapiro, Earnix’s Chief Executive Officer.

Read Press Release


AICC Israeli Member Kenshoo announces an iPhone interface for KENSHOO SEARCH

January 13, 2009

logo_coatedKenshoo joined AICC at the US-Israel Web 2.0 Business Exchange in September 2008. Kenshoo is the provider of KENSHOO SEARCH, the only 3rd generation end-to-end search marketing platform. Built utilizing the Quality Management™ approach, KENSHOO SEARCH enables marketers to optimize every aspect of their campaigns to achieve maximum ROI. Kenshoo’s automation and optimization technology is being used today by ad agencies and advertisers on five continents and in dozens of languages. Kenshoo is backed by venture capital firms Sequoia Capital and Arts Alliance.

Kenshoo Press Release

Kenshoo Inc. is excited to announce that KENSHOO SEARCH, the next generation Search Engine Marketing campaign management solution, is now accessible from iPhone. Kenshoo clients who are also iPhone users will now be able to view campaign statistics and reports on their iPhone browser.

With the increasing popularity of iPhone and greater infrastructure for wireless browsing while out and about, it seems like everyone wants and expects to have immediate access to everything online at the moment they need it. By introducing this new function, Kenshoo is making it easier for online marketers to view campaign figures and reports at their convenience. Whether an ad agency executive or an affiliate marketer, being able to keep tabs on budget and campaign success is critical. “In today’s dynamic marketplace it is crucial to have an up to date report of your search campaigns. The iPhone interface provides a convenient real alternative for our clients to get updated reports on the go without the hassle of sitting in front of a computer.” said Alon Sheafer, VP Products of Kenshoo.

Kenshoo developed this functionality after seeing the exceptional growth of iPhone users and in anticipation of more to come in 2009. These users are mobile savvy, creative and on the go – typical of online marketers. And now they can get the reports when they want when they want them.

See the Video at YouTube


Israeli social network analysis co. Datanetis joins AICC

January 9, 2009

datanetis

We first met Datanetis at the Israel Mobile Association (IMA) US roadshow introducing Israeli companies to major US mobile carriers.  The local meeting was of organized by AICC member Dan Israel with key executives at at&t. Since then, Elery  Pfeffer, Datanetis’ CEO, presented at AICC’s Telecommunications Committee and was introduced to several companies in the region.   

Datanetis’ solutions help consumer facing organization increase marketing and business impact through harnessing consumer social influence or word of mouth. Datanetis’s solutions use the plethora of data available to the organization in a new way that is more powerful than ever before. It is able to very accurately analyze social influence and turn it into marketing action. Customers are experiencing results that have wide organization implications on marketing and have a hard effect on the bottom line.

Datanetis was founded in 2005 by a group of industry veterans responding to a dire market need to draw on social influence as part of marketing programs and business intelligence. The company is globally active in numerous verticals such as telecom, retail, credit, travel, internet providers and more. Datanetis’s ability to harness word of mouth is driven by our proprietary ground breaking technology, developed over years of intensive research in applicative social network analysis and proven in successful implementations. The results are clear and measurable. Datanetis’s solutions empower organizations to increase loyalty, increase customer LTV, reduce churn, increase up-sell and cross-sell and increase overall marketing effectiveness.


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