Jacada expands deal with German telecom firm / PLYmedia releases online video enrichment program

March 12, 2009

Jacada expands deal with German telecom firm
Published by: Globes

jacadaDesktop optimization system developer Jacada (Nasdaq: JCDA; TASE: JCDA) has expanded a deal with an existing customer, a large German telecommunications provider.
Revenue from the material services agreement will be recognized over current and future quarters.

Herzliya-based Jacada is currently bridging together existing legacy systems, and automating priority call processes. The goal is to enable the customer service agents to effectively upsell and cross-sell other triple play services. Based on the success of the initial phases of this project, the customer has signed a second agreement to incorporate more process and deeper integration to new backend systems.

Jacada CEO Paul O’Callaghan said that developing existing accounts is a significant part of its business plan. “Certainly, a key part of our business plan for 2009 is realizing the upside revenue opportunity within existing accounts. While we are encouraged by the size and quality of opportunities for new business in our sales pipeline, there is more clarity in the decision making process of our existing customers which provides us better visibility into future revenue from this channel.”

 Jacada is a Herzliya based company with its world headquarters now in Atlanta. Oren Shefler, Jacada’s General Counsel is a member of AICC Board of Directors. Jacada has agreed to be a sponsor at the Eagle Star Awards Gala on May 27th in Atlanta.

PLYmedia releases online video enrichment program
Published by: Globes

plyjOnline video enrichment developer PLYmedia has released a beta version of its ProPLY solution for online publishers.
ProPLY enables online publishers to enrich their video experience by superimposing interactive contextual information on the video and contextually linking stories to their archive.

PLYmedia develops software that allows online videos to be overlaid with content layers, or PLYs – related to the video. Examples are advertisements, subtitles, pop-up bubbles and other layered content, which allows publishers to increase their revenue from a given video. Informational overlays are designed to promote video content and maximize interaction with viewers.

PLYmedia also provides analytical feedback of the user’s interaction on the video screen in response to various overlays.

PLYmedia’s language accessibility solution, SubPLY, has already been implemented by online companies. PLYmedia’s subtitles and close captioning solution adds value to the video. Its closed captioning solution converts audio video into text video, opening up additional viewing opportunities for the hearing impaired and enabling office workers to silently watch videos in the workspace.

PLYmedia Joined AICC in 2007 and participated in the New Media and Web 2.0 business exchanges.


AICC member Jacada’s unified desktop system featured in CIO magazine

January 16, 2009

 

jacadaJacada (NASDAQ: JCDA) is a leading provider of unified desktop and process optimization software solutions for the customer service and support market. Jacada’s products and services are focused on two of the most important issues facing companies in today’s uncertain marketplace – customer retention and cost reduction. Jacada is a Herzliya based company with its world headquarters now in Atlanta. Oren Shefler, Jacada’s General Counsel is a member of AICC Board of Directors.

Nationwide Uses Unified Desktops to Boost Customer Satisfaction

What’s one way to keep customers happy? Making your employees’ lives easier. Nationwide Insurance’s IT department did just that by streamlining the applications that a customer service representative (CSR) uses to handle calls. Now a unified desktop solution links disparate applications to give reps a single view of a customer’s information.

Since implementing the new system, Nationwide has decreased call time by up to 20 percent, and a CSR can take up to 10 extra calls per day.

Srinivas Koushik, CIO for Nationwide’s Property and Casualty Division, began thinking about how IT could improve service after visiting the company’s call centers. He noticed that IT hadn’t provided a single tool to make work easier for the CSRs. Before unification, billing, claims and administrative data were housed in different programs that loaded separately, which lengthened call time and led to customers being put on hold.

The WorkSpace solution from Jacada is a browser-based interface with tabs for billing, claims, logistics and sales. CSRs can quickly see customer information so they can make informed decisions about handling a call.

“The new system puts all the information together in one place,” says Koushik. The CSRs also have to master fewer programs, which shortens training time. Koushik and his team have rolled out the solution to two of the company’s four call centers.

Nationwide created a kind of dashboard for the CSR, says Bob Hafner, managing VP of communications applications for Gartner. This trend is gaining traction as information mash-ups are becoming common and the tendency is to “bring dissimilar but necessary applications together for the individual to do their job.”

For full article


  • July 2017
    M T W T F S S
    « Aug    
     12
    3456789
    10111213141516
    17181920212223
    24252627282930
    31  
  • Accel AICC Board Alliancesphere Amdocs at&t Atlanta Atlanta Business Chronicle Benchmark BlogTV Business Exchange Cellcom Celltick Cisco CleanTech Comverse Deals Eagle Star earnix Escape Rescue Fring Funding GDEcD GeorgiaPower Given Imaging GSMA Harmonic Headquarters HP ICQ IDB IMA Infogin Innovid Israeli Companies Israeli Companies in SE jacada Jeff Pulver Jon Medved Kayote Networks Ken Stewart Lorin Coles M&A maggie bellville Mazor Medical Committee Medtronic members Mission Mobile Monday MobiMate Motorola My6Sense Oxendine PerSay PLYmedia Project Better Place Red Herring Scopus Security Committee SemantiNet Sequoia SIT Software Committee Telecommunications Committee telehealth Texas Instruments Microsoft TodaCell Veritas Vringo Water WorldMate Yokneam-Megiddo Yossi Vardi YouTube Zohar Zisapel