AICC Member Verint Witness Actionable Solutions Impact 360 to be Deployed by SunTrust

February 5, 2009

verintVerint Witness Actionable Solutions an Atlanta based division of Israeli company Verint is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises. Oren Stern, Verint’s VP, Business Enablement is a member of AICC Board of Directors and Software Committee.

suntrustSunTrust Banks, Inc., with total assets of $189.3 billion on December 31, 2008, is one of the nation’s largest and strongest financial holding companies. Arie Goldshlager, Group Vice President, Marketing Manager at SunTrust Banks is a member of AICC Board of Directors, Software and Telecommunications Committees.

Impact 360 for Retail Financial Services from Verint Witness Actionable Solutions to be Deployed by SunTrust to Support Client Service and Branch Network Efficiency

Verint announced that SunTrust Banks, Inc. is implementing Impact 360® for Retail Financial Services – the workforce optimization solution specifically designed for retail bank branches – from Verint® Witness Actionable Solutions®. SunTrust will deploy the forecasting and scheduling solutions to help optimize staffing levels for both tellers and platforms/sales areas across its entire network of over 1,600 branches. 

Leveraging the solution, users of Impact 360 at SunTrust can benefit from new levels of visibility into client service processes, workforce productivity and performance, and the client experience. The tool provides a forecast of customer traffic patterns and demand in branches, and then cost effectively schedules branch staff to meet client needs. The solution is designed to help branch managers design schedules based on forecasted activity as well as employee skills and scheduling preferences. Managers also can respond real-time to changes in plan, such as unexpected absences, by modifying schedules to best meet service levels. 

“SunTrust is committed to providing exceptional service, and we want to ensure that we do so as efficiently and as responsibly as possible,” explains Jane Barringer, group vice president of Retail Staffing for SunTrust Banks. “Verint’s understanding of our organization and the banking industry, along with its partnership in customizing the deployment to meet our unique needs, made it stand out.” 

“At a time in the industry when budgets are constrained, banks can take a decisive and forward-thinking step to help ensure they maintain their customer bases and market positions by implementing a workforce management solution that helps balance responsible cost management with customer service excellence,” adds Darryl Demos, general manager of the Enterprise Solutions Group within Verint Witness Actionable Solutions. 

Today, more than 65 banks and credit unions around the globe use Impact 360 for Retail Financial Services to help optimize resources across their branch operations. That includes eight of the top 10 U.S. banks, four of the top five Canadian banks and three of the top five Australian banks.


YCD Multimedia, Deveoloper of Smart Onsite Digital Media Solutions, Joins AICC

January 25, 2009

ycdlogoYCD Multimedia, a Shefayim-based developer of a complete turnkey solution for retailers to build brand equity, customer loyalty, drive sales, and increase profits with offices in New York and the UK  joins AICC. YCD has worked with some of the world’s most recognizable brands such as Dunkin Donuts, Aroma Café (Israel), Toyota(GB), and more, fusing audio and video content in a way that produces a peerless, immersive customer experience, tailored to each location, with an ease of management, deliverability, and affordability.  Based on a hardware and software-as-a-service model for a monthly per site license fee, enabling the client to remotely control and manage every facet of onsite digital media. CEO Barry Salzman and Director of Business Development Josh Kampel presented to the Software Committee and asked for assistance in introductions to end customers including in particular retail, automotive, and fast food chains and to businesses that serve retail such as agencies, retail design and packaging, etc. Committee members were very enthusiastic and offered their assistance.


AICC Members Collaborate: Kaltura Integrates its Open Source Video Platform with PLYmedia’s Video Enrichment Platform

January 22, 2009


kalturaKaltura provides the world’s first Open Source Online Video Platform. With more than 15,000 active publishers, Kaltura’s flexible framework empowers any site with advanced video functionality. Founded in 2006, Kaltura’s open source code is available as a free Software Development Kit and as downloadable packages for leading platforms – such as Drupal, WordPress and MediaWiki. Kaltura also provides supplementary paid services including maintenance, support, integration, professional development, streaming and hosting, ad serving, content syndication, and aggregation of related third party services.  Since its public launch, Kaltura has won numerous awards, such as the TechCrunch40 People’s Choice award, Mashable’s ‘Open Web’ award and TV Week’s 5 Video Startups to Watch in 2009.  Kaltura joined AICC in 2009 and presented to the Software Committee. 

plyjEstablished in 2006, PLYmedia is a pioneer in the enhancement of the online video experience, powering rich-media overlays solutions with its proprietary technology, PLYplatform™. PLYmedia delivers a range of applications for video contextual enrichment focusing on subtitles, information (people, music, products) and monetization solutions. The company offers a personalized, enhanced and interactive web video experience bringing new context and meaning to video. For more information, visit . PLYmedia Joined AICC in 2007 and participated in the New Media and Web 2.0 business exchanges.

Already in use by several Kaltura customers, publishers using the Kaltura Platform can now enjoy PLYmedia’s compelling video services including multi-lingual sub-titles, captions, information layers, bubble comments and more.

New York, NY, January 21, 2009 – Kaltura, Inc., developer of the first open source video platform, and PLYmedia announced today that the companies have integrated their technology platforms in order to offer sites even more ways to enhance their online video experience with additional interactive layers of information . With the new service, Kaltura customers can enrich their video with layers of translation, information about the music and objects in the video and unique monetization capabilities.   Several Kaltura customers are already using the technology and launched subtitles for their videos.

“We’re constantly working to provide added value to our customers in the form of cutting edge technology and interactive video features.  Partnering with PLYmedia was a clear choice,” said Ron Yekutiel, Kaltura Chairman and CEO.  “The combination of our open source technology with added-value services allows publishers to enjoy the most advanced video capabilities, at a fraction of the price.”

Many of Kaltura’s customers cater to an international audience, and multi-lingual subtitles are a critical feature in reaching and expanding that audience.  Moreover, as most videos are watched in an office environment or muted, closed captioning is becoming a necessity for online video. With PLYmedia’s full capabilities incorporated into Kaltura’s platform, publishers can easily add subtitles and extra informative layers to their videos.  More specifically, PLYmedia’s language accessibility services enable site owners to offer subtitles, closed captions, sign language and voice-over in any language on their videos. It also adds further forms of interaction with the audience.  Users can add pop-up bubbles, text, images, clipart and subtitles as well as find out more information about specific objects and people they find inside a video.

“In today’s online world it is imperative to provide a compelling and sticky experience if you want to hang on to your audience.  Standard display of video on a site is no longer enough,” said Ben Enosh, CEO and Co-Founder of PLYmedia. “Kaltura’s interactive video platform is a natural place for PLYmedia’s technology to be.  Together we offer a truly comprehensive set of engaging online video capabilities.”

Driving safety innovator GreenRoad joins AICC

January 15, 2009

greenroadBill Dale, GreenRoads’ Atlanta based sales manager for the Southeast presented today at AICC’s Software Committee meeting hosted by Cloud Sherpas at their Buckhead location. GreenRoad’s headquarters is located in CA and the r&d is in Israel.  The company was introduced to AICC by Benchmark Capital during AICC’s mission to Israel.

Green Road technology improves driver safety, and significantly reduces crashes and fuel consumption by instantly identifying risky drivers and empowering them to change their behavior behind the wheel. GreenRoad’s flagship service offering is GreenRoad Safety Center.  This service combines in-vehicle technology with integrated web applications that continuously rates driving skills and behavior, trains drivers in real time by providing feedback as they drive, and sustains behavior improvements through continuous reinforcement. By improving driver safety, GreenRoad Safety Center significantly reduces crashes and fuel consumption.

Sectors targeted for this product are:
Fleet Operators: Crash and fuel costs are two of the top three costs for fleets.  Aggressive driving behavior is a contributor in 95% of crashes, and leads to injuries and fatalities. Unsafe drivers also waste fuel and increase carbon emissions as vehicles burn 10-15% more fuel when driven aggressively.  Safety Center changes driver behavior, and as a result, users have experienced 25-50% fewer crashes and significantly decreased crash and fuel costs.
Insurers:  Greenroad is partnering with Insurance Companies to develop products to target their high risk drivers, for example teen drivers.  Greenroad provides insurance companies with the opportunity to develop unique offerings for high risk drivers that will enable them to improve their risk profile and reduce their premiums.

GreenRoad is funded by leading private equity investors including Benchmark Capital, Balderton Capital and Virgin Green Fund.

Alliancesphere CEO and AICC Vice Chairman Lorin Coles Named Top 25 Entrepreneur by Catalyst Magazine

December 2, 2008

Lorin Coles, founder and CEO of Alliancesphere, an Atlanta-based consulting firm, has been named to Catalyst Magazine’s list of Top 25 Entrepreneurs of 2008.

Long recognized for his work with strategic alliances, this marks the first time for Coles to be included on the prestigious list of metro-Atlanta’s most influential entrepreneurs.

“This is a tremendous honor, one that ultimately reflects back on the entire team at Alliancesphere,” said Coles. “We see it as an acknowledgement that our clients are truly being transformed through effective collaboration, and we are still really just at the beginning of a journey toward promoting a new way of doing business.”

Under Coles’s leadership, Alliancesphere has enjoyed strong revenue growth in each year of operation, and the company’s work consistently provides leadership in the area of strategic alliance execution and harnessing collaboration to achieve business goals.

Founded in 2002, Alliancesphere is a consulting firm that helps drive innovation and growth through collaboration for many of the world’s top companies. With a client base comprised primarily of Fortune 500 and Global 2000 companies, Alliancesphere has consistently demonstrated an ability to transform customer relationships, vendor relationships, and in strategic alliances into more valuable and productive partnerships.


Lorin Coles is American-Israel Chamber of Commerce’s Vice Chairman and chairs its Software Committee who has recently organized the US-Israel Web 2.0 Business Exchange.

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